Contact Us

Payments

What payment methods are available?
Will I be charged for duties & taxes?
My coupon code was not applied. Can I still add it when my order has already been placed?
How long does it take for a refund to show in my account?

Shipping

Where do you ship?
What are your shipping costs?
Do you ship internationally?
What are the shipping timeframes?
Do you offer expedited shipping?

Order

What's my order status?
When will I receive my order?
What if I never received my order?
How do I cancel my order?
If I forgot to add an item to my order,can I make a change before it ships?
Can I make a change to my billing or shipping address before my package ships?
Can I exchange my order?
How do I exchange an item?
What is your return policy?
Why is my order not being delivered in the time estimated?

Product

How long do the Dr Rotus FarInfrared Therapy Paste last?
How do I use the Dr Rotus FarInfrared Therapy Paste?

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CONTACT INFORMATION

If you do not find the answer you want from the FAQ above, please leave us a message, we will usually reply within 24 hours (except holidays), thank you for your support and cooperation.

G/F.,NO.47 Wong Chuk Street,Sham Shui Po,Kowloon.HK

+852 46594630

Service@rotusdr.com

Monday - Saturday 9:00-19:00 (UTC+8)